Collection Agent - Field Visits (Lubuk Pakam)

Join Infomedia Nusantara as a Collection Agent in Lubuk Pakam and play a vital role in maintaining strong customer relationships while ensuring timely collections. This contract-based position offers a dynamic work environment where you will engage directly with customers to resolve payment issues, negotiate settlements, and ensure timely collections. Based in Lubuk Pakam, Deli Serdang, Sumatera Utara, you will be part of a team dedicated to improving customer satisfaction and financial performance. This is an excellent opportunity to grow your skills in customer service and collections, with competitive compensation and the chance to make a meaningful impact in your community.

As a Collection Agent, you will be responsible for visiting customers to collect outstanding payments, negotiating settlements, and resolving any issues that may arise. You will use tools like GPS and mobile apps to track visits and manage collections efficiently. This role is perfect for someone with a strong customer service background and a passion for helping others. With Infomedia Nusantara, you will have the support and resources needed to succeed in this challenging yet rewarding role.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect outstanding payments and resolve payment issues
• Negotiate settlements and payment plans with customers
• Use GPS and mobile apps to track visits and manage collections efficiently
• Build and maintain strong relationships with customers to ensure timely collections
• Report collection activities and follow up on unresolved issues
• Adhere to company policies and procedures for collections
• Provide excellent customer service and support to customers
• Participate in team meetings and training sessions to improve skills and knowledge

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or collections
• Strong communication and negotiation skills
• Ability to work independently and as part of a team
• Familiarity with GPS and mobile apps for tracking and management
• Valid driver's license and reliable transportation
• Ability to work in a dynamic and fast-paced environment
• Willingness to travel and visit customers in Lubuk Pakam and surrounding areas
• High school diploma or equivalent, with additional certifications in collections or customer service a plus

🛠️ Keahlian

Lowongan Terkait